Refunds and Returns

You can exercise your right of withdrawal within the terms and conditions established by the Terms of Sale. Once you have exercised this right, you can return your items according to the procedures described below.

The products must not have been used, worn and/or washed and must not be damaged.

You can request a return within 45 days of receiving your order. The goods must be in their original condition, including tags, unused and placed inside the original box (or, alternatively, an equally sturdy one).

To make a return, follow these instructions:

  1. Enter the return request on the website following the instructions at this link, choosing between a refund and a size exchange, and selecting the method you wish to use for the return:
  2. Option 2A: Collection at Home
    If you would like to request a collection at your home (or at an address of your choice in your country), please select the “COLLECTION AT HOME” option. The courier will collect your package at the address and on the day you specify. Please make sure you are home and get a receipt from the courier.

    You do not need a return shipping label; the courier will have it with them during the collection.
  3. Option 2B: Delivery at a Pickup Point
    If you want to take the return to a pickup point, select the “DELIVERY AT A PICKUP POINT” option, attach the prepaid label to the outside of the package and consult the list of pickup points closest to your home at this link

Once the warehouse has received and inspected your return, and if it has met all the criteria set out in this section and the Terms of Sale, the Customer will be refunded within 14 days of the date the goods were delivered to the warehouse.

If your return does not meet the terms and conditions listed above, it will be rejected and will not be refunded.

Please consult the Conditions of Sale for further details on return and refund procedures.

Pour faire le retour de votre commande et obtenir un remboursement, merci de contacter le service client Blumarine, directement sur la plateforme des Galeries Lafayette.

Nous allons enregistrer votre demande nous-meme et vous réserver le passage d'un transporteur qui viendra prendre le colis et le rapporter dans nos entrepôts en Italie. Le retour est gratuit et entièrement à notre charge.

Dans votre message, merci de bien vouloir préciser l'adresse à laquelle vous souhaitez que le courrier passe, le jour (du lundi au vendredi) et l'heure indicative à partir de laquelle il peut passer. N'hésitez pas à nous indiquer toute difficulté qui empecherait au courrier d'accéder facilement à votre sonnette (code d'entrée, impasse, etc.). Si vous souhaitez que le courrier passe à votre travail par exemple une entreprise ou un cabinet médical, un salon de coiffure, etc.. merci de nous en indiquer le nom également.

You will be refunded after the warehouse has received and checked the return (up to 10 business days are necessary).

Shipping costs will be deducted from the total sum of your return refund, with the exception of defective items.

You can monitor the progress of your return by clicking here..

Follow the procedure described in section “Shipment search with sender reference (only shipments in last 2 months)” and enter this information:

Sender customer code: 1664599
Alphabetical sender reference: your order number