FAQ

How will I receive confirmation of my order?
Once your order is placed, you’ll receive a confirmation email with your order number. If your order is later cancelled for any reason, we’ll send you another email to let you know. In that case, your order won’t be shipped and you’ll receive a full refund. Click here for more information.

Do I need an account to place an order
You don’t need an account to shop. You can check out as a guest and complete your purchase without registering. Before reaching the checkout page, you’ll be able to choose whether or not you’d like to create an account.

How can I find the items I’m interested in?
To find products, you can use the main menu and click on the category you’re interested in. You can also apply filters to narrow down your selection, or use the search box at the top left by entering keywords such as item code, color, product type, and more.

Dove trovo le informazioni dei prodotti?
To view details about a product, simply click on its image. A product page will open with all the information you need.

Can I change my order?
All orders are processed automatically, so it’s not possible to change the items once the purchase is confirmed. However, if the shipment hasn’t yet entered the preparation stage, you can request a change of address or the cancellation of your order by contacting our Customer Service.

How can I stay updated on upcoming promotions and sales?
By subscribing to our newsletter, you’ll stay up to date on all promotions and the latest news from the Blumarine world.

How can I update my contact details?
Log in to your account and go to the “Profile” section, where you’ll find all the information you can update. If you’d like to change your email address, enter the new one in the dedicated fields, type your password, and click “Save.” From then on, you’ll need to use your new email address to log in.

I saw a product that’s no longer available. How can I buy it?
Sizes and colors that are out of stock may be restocked during the season and made available again. On the product page, if the size you want isn’t available, you’ll see a field where you can enter your email address. As soon as the item is back in stock, you’ll receive a notification email.

I forgot my password, what should I do?
Click on the account section at the top right and request a new password by entering the email you used to register. You’ll receive an email with a link to set a new one.

Can I send an order as a gift?
Once you’ve selected your item(s), you can choose the gift wrap option during checkout. Please note that in case of a return, the gift wrap fee is non-refundable.

Do you have a size guide?
Of course, you can find all the information by clicking here.

I haven’t received any order updates. What should I do?
It may be that your email address was entered incorrectly during checkout. To receive order updates in this case, please contact Customer Service, who will provide you with all the details you need.

How can I create my wishlist?
After you register, you can create a Wishlist by tapping the heart icon on any product. Your Wishlist stays in your account to make future purchases quicker. You’ll also receive an email whenever an item on your Wishlist goes on promotion.

What can I do with my account?
With an account you can check your order history, request returns or exchanges, update your details and consents, manage your addresses, and save your Wishlist.

I got a promo code. How do I use it?
You can apply the promo code in your shopping bag. Some promo codes may be linked to your account — if so, make sure you log in before applying it, otherwise you’ll get an error. Please note: if you return items from an order where a promo code was used, the discount amount will not be refunded.

What are the conditions for returning items?
All products available on www.blumarine.com come with an identification tag and security seals, which must not be removed. Returns will only be accepted if items are in the same condition as received. Products included in a return or exchange request must be sent back in a single shipment. Each return request must correspond to one single shipment. Returns sent from countries outside our shipping destinations will not be accepted. If you need to return an order from a different country within the EU, but still among our shipping destinations, please contact Customer Service, who will assist you. Click here for more information.

Do I have to pay to return an item?
No, returns are always free of charge. Click here for more information.

How long does it take to receive my size exchange?
Once our warehouse has received and checked your return (this can take up to 10 business days), we’ll ship the replacement at no cost to the address from your original order and email you a shipping confirmation. Click here for more information.

Can I return an exchanged item?
Of course. After filling out the online form, you can choose to schedule a pickup with the courier at your preferred address or drop off the package at a pickup point. Click here for more information.

Can I exchange an item?
We offer a size exchange service, but we cannot process exchanges for different items or colors of the same style.

I received the wrong or a faulty item, what should I do?
Prepare a short product description and attach 3–4 photos showing the full item and the defect (or the wrong item). Then email everything to our Customer Service at customercare@blufin.it.

When will I receive my refund?
The refund time depends on the payment method used: Credit card: The time needed to see the refund on your account depends on the card issuer. We recommend checking your card statement. Other payment methods: The refund will appear within 24 hours. Click here for more information.

If I return a gift, who gets the refund?
We will issue the refund to the person who placed the order, using the same payment method used for the purchase.

My payment card has expired. Where will my refund be sent?
Your refund will be credited to the card you used for payment. The amount will then be transferred to the right account by your bank.

The refund amount is incorrect. What should I do?
If the refund amount doesn’t look right, get in touch with our Customer Service right away using this link:Click here for more information.

What will the standard package look like?
The standard package consists of an outer cardboard box with security seals. Inside, the purchased items are wrapped in tissue paper, along with the return instructions. If your package appears tampered with, you have the right to refuse delivery or accept it with reservation.

Can I use a different billing address from the shipping address?
You can enter a billing address different from the shipping address. Please note that the billing address must still be located in the same country as the shipping address.

I’ve lost my order tracking. How can I retrieve it?
You can find your tracking number in the shipping confirmation email or by logging into your account and checking the “Orders” section. Open the order details and click “Track package.” If you have any trouble, our Customer Service team is here to help.

What does the gift package look like?
You’ll receive an outer cardboard box containing a white Blumarine-branded pouch, which you can reuse to store your purchases. Inside, the garments are wrapped in red tissue paper.

Where do you ship from?
Our warehouse is located in Vaiano (Province of Prato), Italy.

Which countries do you ship to?
You can view the list of countries we ship to by clicking the “Shipping” link at the bottom left of our website pages. While browsing the Blumarine site, orders can only be completed with shipping addresses located in the country currently selected. If you’d like to change the shipping country, go to the dedicated page and choose your preferred one from the flags shown. You can then complete your order by entering a shipping address within the selected country. Dedicated page.

Can I collect my order at a pickup point?
You can pick up your order at a collection point within 10 days of receiving the email, choosing the one you prefer from the available options. This service has no extra cost and lets you collect your order at the store or pickup point whenever it’s convenient for you. Click here for more information.

Is the transaction secure?
Every purchase on www.blumarine.com is extremely secure because advanced technological and encoding systems (SSL) are used. The customer can also rely on the use of VeriSign certificates. In order to protect your credit card purchases, you will always be asked to enter your CVV code. Digital Boîte uses secure connections only, as shown by the padlock symbol appearing in the browser and the prefix "https" in the address bar.

When will the amount be charged to my card?
If the card is authorised, payment will be debited immediately.
If the card is not authorised, we will inform you via e-mail that payment was not successfully completed. In this case, no amount will be charged.

Why has my payment not been accepted?
After receiving the order we perform a standard pre-authorisation check. Payment may not be accepted for a number of reasons, such as insufficient funds on your card or due to entering incorrect data. If the problem persists, we recommend that you contact your bank and/or our Customer Service, providing as much information as possible (including any error messages) so you can be helped.

Do the prices of the articles shown include VAT?
Yes. All of our articles are inclusive of VAT.

Can I use cash on delivery or pay with PayPal for the IN-STORE COLLECTION service?
No, the only method of payment accepted is credit card.